Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


A very helpful receptionist

The reception staff are very helpful. I received a text message to book a doctors appointment following tests but I was unsure who I needed an appointment with. The receptionist explained everything to me and an appointment was booked at another SHP site for two weeks time as the appointment was not urgent.