Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Great when you get to see a doctor

I work from 8am to 5pm. I can’t be spending ages in a queue while at work when I just want a non urgent appointment. The fight for appointments at 8am does not work for everyone and there is no consideration of this. There is no flexibility in the system for people who can’t make the 8-9 scramble.