Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Feel like just a name and number

It is very difficult to get an appointment here even if you phone as soon as they open. I waited 2 weeks for an appointment only for it to be 20 minutes late and they were very rude, offering no apology for this. There is also no continuity of care as I never get to see the same doctor. All of this makes me just feel like a name and number.