Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Difficult to get appointments over the phone

Getting an appointment over the phone can be very difficult. The receptionists ask a lot of questions about why you are seeking an appointment which feels invasive. The online systems for booking and health records should be more comprehensive to help this issue. I am very lucky that I do not have any serious conditions as waiting lists for NHS appointments are so long.