Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


A much better service before the SHP merger

It is very difficult to get an appointment, which was not a problem before the SHP merger. I suffer with depression and I have had a very difficult few weeks due to a health concern. I tried to get an appointment with my GP but I was told that there were no appointments available. The receptionist was very helpful and booked me an appointment at Solihull Hospital's Urgent Treatment Centre.