Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


SHP booking system does not work

The appointment system is unfair. Routine appointments are released in the mornings for a fortnight's time. If you have caring responsibilities and/or work you are disadvantaged in accessing appointments. Why cant some 'routine' appointments be released in the evening? This would allow people who work and/or care to access appointments,. The e-consult has always directed me to 'routine' appointments. There is no joined-up system.