Poor communication & lack of empathy
I have a number of issues with the surgery and SHP systems. As an adult with a diagnosis of ASD I feel that the doctors do not listen to me and dismiss my concerns. I feel that when I have parent support at appointments I am taken more seriously. The receptionists are good but can be unhelpful when I have explained that I have been told to book directly with certain medical staff they tell me that I cannot pre-book appointments. The appointment system does not work. It is not acceptable to hold on the telephone for an hour, to be told that there are no appointments, and that my only option is to try again and call the next day. There needs to be a pre-bookable appointment system that patients can access online. Communication between doctors and administrative staff is poor. I recently needed a sick note and spoke to a member of staff, to then be told that my request was not in the system. I had to prove that I had spoken to someone for the problem to be rectified, I asked the staff member to check on the system but I was told they did not have time. Some members of staff can be rude and abrupt, and do not seem to care. I had to fill out an assessment form but communication was poor and the process was not clearly explained to me, meaning that I failed to provide things that were required. This delayed my assessment.