Trying to get an appointment is so stressful
I feel likely completely giving up on this surgery. Trying to get through on the phone line is an absolute nightmare. I have been holding for 45 minutes just to get into the queue and can then be holding for another 40 minutes to speak to someone, by which time the appointments are all gone. If I go into the surgery to try and book, the staff are unhelpful and show a lack of empathy. I needed a form signed by a doctor for a hip operation but they would not do it. They just do not care. I avoid going into the surgery now because on more than one occasion it leads to arguments with the staff there who I find very confrontational. I suffer with anxiety and the process is very stressful.