Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Monkspath Surgery


Disappointed with service since SHP merger

Although I have seen a very slight improvement over the last few months access and service is still not as good as it was before merging with SHP surgeries. I have been very disappointed with the surgery since joining SHP, the level of service has declined and I often find myself on the phone queuing for over an hour to get an appointment. Recently this happened and then the phone line was disconnected. The system is very frustrating.