Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Monkspath Surgery


2 years since last face to face appointment

It has been over 2 years since I last had a face to face appointment. Appointments are very difficult to get and it seems that the surgery has relied heavily on telephone appointments. The level of care from the doctors is generally good when you get an appointment but the booking system makes it very tricky. I have had a poor experience trying to see a doctor related to two issues I was experiencing. I explained everything to the person on the phone and told them that one was urgent and one non urgent. Two appointments were made for me on the same day as I was not allowed to discuss both matters in a single appointment. I got a call back first about the less urgent matter and despite explaining to the doctor what had happened they were not willing to discuss the more urgent matter. I then had to chase up the second appointment to discuss the urgent matter. The whole system is very complicated and it was a very frustrating experience. I did finally get medication for the urgent matter. They need to simplify the process to offer a better service to their patients.