Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Poor appointment availability

Trying to get an appointment at my surgery is near on impossible, to the point that I have had to completely give up trying and attend the hospital instead. I am sent messages by the surgery that I need to book appointments but then cant get through and when I can there are no appointments available. It is a real shame because the care provided by the nurses and doctors is generally very good, but that's no good when you cannot access them.