Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Blood test appointment difficult to book

I do not understand why they call me to get a blood test without providing me with appointment to get it done. The receptionist tells me to call and book it myself as if it a straight forward thing to do. It could take me weeks to get any appointment. They are doing their best but I think if they want to help then they should put in a little bit more effort.