Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Poor communication

My blood test results are not being communicated to me. I have to call and find out myself and wait for more that an hour to be told to come in the next day to collect it. How about sending it in the post or emailing it to me. They take too long to do things and I wonder why the NHS is struggling.