SHP partner ship is not working
It is shocking since post covid it now takes 40-45 minutes to try and get an appointment and if you are at work who can access it then. what about if your have an elderly family member, they are not going to be able to access the service or hold for that long. With the long waiting times on the phone and no call back service I went in on a Monday for an appointment but that was only because i kept constantly calling. there are not many appointments for the day being offered. The surgeries under the SHP are still using the Covid as an excuse which is not good enough. GP are suppose to be the gateway to accessing other healthcare services but how this even possible if you cannot even see the GP for them to be able to make the referral Solihull is mainly made of aging demographic and there needs to be more availability of appointments. The SHP partnership is not working and was better when they were individual surgeries. There are a lot of loopholes in the service. Staff and reception are lovely