Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


positive feedback

The service is getting better. I have not had to contact the GP that often but when I have had to, my experience has been good. I was not able to get a face to face appointment however they were able to offer me a telephone appointment although it takes a couple of months to when the next appointment is provided for. I see the nurse for blood tests which i am able to get and communication is generally good. It takes a couple of month to get referred for an appointment