Disrespectful & judgemental staff
This GP surgery used to be amazing, I have been with them since I was born so 26 years. I was diagnosed with a chronic illness in 2014 and am under numerous specialists at the hospital, the GP surgery are awful at managing my repeat prescriptions, approving essential medical supplies I need and providing appointments when I need to be seen. I have not seen anybody face to face since February 2020 and have had major surgery in July 2021, they still wouldn’t see me with an infected open wound. It was a phone call appointment. I am meant to have bloods done every 6 months, I’ve not had them done since February 2020. The Locum doctors are awful, I made a formal complaint about one who told me that I am ‘too young’ to be taking the medication I’m on and that she didn’t believe I was suffering, despite numerous major surgeries and being under specialists for life long care. Following my complaint she was suspended and had to take further training on my illness and young people living with chronic pain. The only good thing about the GP surgery are the Practice Nurses - [Names]. Everyone else including the receptionists are extremely rude and unhelpful. I called up two weeks ago to speak to someone due to declining mental health, I explained this to a receptionist and she told me ‘there is nothing I can do you will have to try tomorrow and deal with it for today’. That is disgusting treatment to patients, luckily I was not in a crisis but I dread to think how others who may be at the crisis point have been treated. They need to stop focusing on their cosmetic surgery upstairs and focus on their patients who actually need help. Get GPs who aren’t useless, and stop hiring random Locum doctors who are disrespectful.