• Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
    • Hospitals
    • Mental Health
    • Helpful Links
  • Get Involved
    • Volunteering Opportunities
    • Events
    • Young People’s Healthwatch
  • News
  • Contact Us
  • Review A Service
  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
    • Annual Reports
    • Document Hub
  • How We Can Help You
    • Information & Signposting
    • Help During Winter
    • Stay Well Solihull
    • Family Hubs
    • GP’s and Pharmacies
    • Dentistry
    • Hospitals
    • Mental Health
    • Helpful Links
  • Get Involved
    • Volunteering Opportunities
    • Events
    • Young People’s Healthwatch
  • News
  • Contact Us

Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Marston Green Surgery



Disrespectful & judgemental staff

This GP surgery used to be amazing, I have been with them since I was born so 26 years. I was diagnosed with a chronic illness in 2014 and am under numerous specialists at the hospital, the GP surgery are awful at managing my repeat prescriptions, approving essential medical supplies I need and providing appointments when I need to be seen. I have not seen anybody face to face since February 2020 and have had major surgery in July 2021, they still wouldn’t see me with an infected open wound. It was a phone call appointment. I am meant to have bloods done every 6 months, I’ve not had them done since February 2020. The Locum doctors are awful, I made a formal complaint about one who told me that I am ‘too young’ to be taking the medication I’m on and that she didn’t believe I was suffering, despite numerous major surgeries and being under specialists for life long care. Following my complaint she was suspended and had to take further training on my illness and young people living with chronic pain. The only good thing about the GP surgery are the Practice Nurses - [Names]. Everyone else including the receptionists are extremely rude and unhelpful. I called up two weeks ago to speak to someone due to declining mental health, I explained this to a receptionist and she told me ‘there is nothing I can do you will have to try tomorrow and deal with it for today’. That is disgusting treatment to patients, luckily I was not in a crisis but I dread to think how others who may be at the crisis point have been treated. They need to stop focusing on their cosmetic surgery upstairs and focus on their patients who actually need help. Get GPs who aren’t useless, and stop hiring random Locum doctors who are disrespectful.

Website and Digital Marketing by White Bear
  • Privacy Policy
  • Terms & Conditions
  • Sitemap
  • Call Us 0808 196 3912