A Vote of No Confidence
I was with this practice for seven years and in the fifth year I was treated differently from some other service users which prompted my raising a complaint which was handled in a very dismissive way. At the core of the complaint was the fact that there were many inconsistencies and ultimately unanswered questions. All through the period there was not a single attempt to pick up the phone and have a conversation to attempt a resolution. My experience here was very poor and the Surgery hated answering the difficult questions. The surgery's representative found it easy to make claims that basically was "gaslighting" me as a service user and when challenged they found it uncomfortable to respond factually and sought ways to deflect from these quickly. When challenged on the inconsistencies contained in their written correspondences they then said "they had nothing further to add". Ultimately, this pattern brought me to the unavoidable decision of moving to another surgery as I could not entrust my care and that of my family to a practice who was not open and transparent in the course of my dealing with them and above all deemed it unnecessary and beneath them to at the very least have a conversation with a service user they have treated with much contempt.