Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Marston Green Surgery


Hard to get seen but they try their hardest

It can be hard to get seen face to face but you have to appreciate that it takes a long time to answer the phones and they are very busy. You can't always get seen the same day but they can sort advance appointments. The staff are very caring and do try their best to help however they can.