Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Marston Green Surgery


I feel like doctors no longer want to see us

I find it impossible to get a face to face appointment. Telephone appointments are more available, but still hard to get. You can book advance appointments online but when you try and book there are only one or two available for the next month. Its as though doctors no longer want to see their patients, and is as if they are avoiding touching people to examine them. I was supposed to have a follow up appointment with a doctor but 5 months later I have still not had this appointment.