Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Marston Green Surgery


Booking appointments is a joke!

Booking appointments is an absolute joke. You spend 30 minutes holding on the line to talk to someone, and by that time the appointments are all gone and you are told to call back tomorrow. The system does not work, and the lack of access to my doctors is preventing me from getting the care I need. It is impacting my mental health and my quality of life. The doctors are really good, when you can see them.