Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Marston Green Dental


Terrible, disgusted

I arrived half an hour early for my appointment at 3 o'clock. The waiting room was full, there no seats spare so had to stand in hallway. 3 o’clock came and went with patients who came in after 3 o’clock getting called in before me. When I eventually got called I was sat in the dentist chair but the dentist said he was going now and his colleague would see me, and off he went leaving me sitting there for 10 minutes. I’m 75 yrs old and diabetic, the heat got to me and I started to feel faint. I had to get out and get some air so I went into a shop and got a sweet drink as I think my sugar had dropped. I didn’t feel well and was light headed so I couldn’t go back in and caught a bus home quickly.