Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Lyndon Resource Centre


Phoned 5 times to ask for referral form.

Due to the lack of communication at Lyndon Clinic, I self-referred for a MIND therapist who has been brilliant. The last time I saw someone at Lyndon Clinic was 2 years ago and the consultation lasted less than 10 minutes. MIND have been excellent and recommended a service called Cascade. Cascade needed a recommendation from Lyndon Clinic so MIND got in touch with them to ask for the referral form. They did not reply. I have phoned Lyndon Clinic about this issue. They have promised a call back 5 times but still no phone call. I'm not sure if this is the therapist's fault or the receptionist's, all I know is that it is a disgusting way for a practice to act.