The quality of care and service is poor
During Covid it took month and months before they got in touch with me during crisis time. At the time my son was in hospital and I had a lot going on which impacted my mental health. I had received no calls to check on my welfare. Only when the situation got bad, I started getting phone calls eventually, every 4 months. I am due to go back to Lyndon clinic. I should have had an appointments approx March 22 and thereafter but they were cancelled. My appointments were cancelled on 3 occasions. They are always rescheduling all the time. I did see a nurse who I was supposed to be under however she is also leaving and not due to meet new nurse until Aug. They keep moving everyone to Maple leaf which has no accessible transport or link near to it. They have moved a lot of services and some services and groups have been closed. Going to Maple leave is not accessible for me especially with mobility issues. They need to take mobility and accessibility issues into consideration. The service has really changed especially the staff. Last time I went receptionist staff was very rude ,cold and did not want to acknowledge what I was saying.