Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Kingshurst Medical Practice


Terrible when dealing with prescriptions

I became unwell in July 2020 and over the last 18 months there has been a huge amount of issues with my medications, prescriptions and general service. The communication between myself, the pharmacist and the practice is fairly none existent. When having changes in my medications whether this be the new one I am currently taking or a adjusted dose, I have had to contact the GP on multiple on occasions to ensure this is corrected. Generally it took 2/3 calls a week to have the issue finally resolved. When I call to the practice I speak with someone on reception and then when I call back to chase again I have to explain the whole issue again. I then am told they will look into this matter and get it resolved (I have been told this each time I have called). Perhaps notes where not left from the previous call? This poor service has left me feeling very anxious and stressed especially when I have to keep chasing for the correct dosage to be raised. I have now made a complaint to the practice and I was advised this can take up to 40 days to investigate.