Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


You can't get through

You phone them you get covid 19 message then a message about chest pains before you go through to the 4 options they have, when you press 1 for appointments you then get told sorry we're busy now and can't put you through please ring back later so you have to do the process again. Then when you get put in the queue there's never any appointments left if your lucky to get an appointment it's to speak to the doctor over the phone which you have to wait all day for. I've tried to get in the doctors for 2 weeks now.