Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Not enough doctors

I have been trying to get an appointment for over 3 months phoni g at 8am everyday about my daughters skin condition there has been times where I am 2nd in the queue and been on the line for over an hour and to be told there's no appointments and most of the time when I phone it says the phoneline is in full capacity and they can't take my call