Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Rude receptionists / can’t ever speak to anyo

Receptionists are rude always stood outside having a fag together with nurses ! Seem to be in able to work out that 10 appointments a day doesn’t work when you can’t even speak to anyone to book an appointment for children!! Staff tell you no appointments yet you can see the same people being seen by the doctors that have no appointments ! Unable to dispense prescriptions in a timely manner if they even send it to the pharmacy at all