Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Rude receptionist . Never no appointments

I have sat in hold for over one hour most days to try and get my son an appointment to be told no appointments. Always have the same answer from them to call 111 . This puts strain on 111 as my son only need cream . 111 tell us to call back to doctors as they can allocate appointments for what I need . ( which I completely agree with them when I have a gp ) . When I call back the surgery receptionist answer is call 111 and tell them we are not going to give you an appointment.