Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Unable to get even a call back

Was unable to even get a telephone call by 8.45 in the morning, the receptionist was horrible, tried the best day and was in a queue for over an hour and still didn’t get through. Because of this delay I ended up having to have life saving surgery the next day after calling 111. Have never had a good experience, I’m a receptionist myself and I would never talk to my patients the way they spoke to me.