Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Impossible to get an appointment

It is impossible to get a doctors appointment. You are told to book online using an app, called DR IQ. The app never works, this is an issue that I have tried to raise with the surgery. You cannot get through on the telephone and if you attend the surgery in person they are no help at all. I am unable to really comment on the doctors because I can never see one!