Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


No consideration for people who work

It is very hard to get an appointment, and no consideration is given for people who work. The time you need to call for an appointment is inconvenient and mostly impossible around work. When I have been lucky and have been offered an appointment I often cannot make it because they are during working hours.