Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


They do not deserve 1* they are awful!

Kingshurst Medical Practice are absolutely awful! The service they run is terribly and not fit for purpose. You cannot get through on the telephone. If you go into the surgery they are not interested and will not talk to you or offer you an appointment. The receptionists were rude, unfriendly and were not helpful at all. The really sad part is that the doctors were very good when you got to see them. I am now moving practice.