Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kingshurst Medical Practice


Service has declined over the years

I have been a patient here for over 50 years and I'm really not happy with the service you receive nowadays. I need to phone for appointments due to poor health and mobility. The phone lines are always busy but I do use the option of pressing 1 for a call back when its available. I can be waiting sometime for that call back and it does not always result in an appointment. When you speak or see a doctor you are only allowed to discuss one issue with them unless you book a double appointment. It's hard enough to get one appointment let alone a double appointment. This seems ridiculous to me. The doctors are ok when you see can see them or speak to them but the service is no longer personable like it used to be years ago which is a real shame. We are just expected to be grateful that we get to speak/see one.