Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Kingshurst Medical Practice


Overall service and care at GP is poor

I tried 2 months to get appointmkent and still have not managed to get one. When you contact the surgery for an appointment, you are waiting on the phone for 1-2 hours only to be cut off the call and then having to ring back. It is a bad surgery. Drs are not stable as they are locum Drs. Receptionists do a good job when you see them face to face. They are hopeless at answering the phones. When I have managed to get through, you have to go through your concerns over the phone first and then over a video call. "You have to be literally on your deathbed to be able to see the GP face to face".