Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hobs Moat Medical Centre


Real problems contacting surgery by phone

It is so difficult to contact the surgery by phone. There seem to be no other options like an email address. When you phone, you often get a message to say the line is so busy you can’t even be added to the queue. If you do get to join the queue, i have been usually no 20 or 18 in the queue and the wait to get answered has been between 45 mins to over an hour. When you’re working in a shared office, you can’t stay on the line for that long. Once you get through, it’s generally fine & appointments available. But it took me 6 weeks to be able to get through & make a routine appt. please offer an alternative like email or get more staff to answer phones! You can’t pop into the surgery now unless you have an appt as door is locked.