Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Hobs Moat Medical Centre


Terrible

Waiting on the phone over an hour to be cut off, this phone call was to chase up 4 phone calls made last week all with long wait time 40 minutes plus and messages left for practice manager and 4 emails and never had any return call and still haven’t answered my enquiry. Reception staff are rude and one member of staff even made me cry and made me feel worthless.