Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hobs Moat Medical Centre


Covid is not the reception staffs fault

They don’t deserve disrespect from anyone under any circumstances. They are doing a very difficult job at the moment and doing it fantastically. I always get the doctor I ask for who calls me back. He is kind and caring and I might start off crying mostly but always leave the call smiling. All the doctors at the surgery are just as nice so I am lucky to have continued care during this stressful time. A massive call out to everyone who works at this surgery . WELL DONE EVERYONE and keep safe God bless.