Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hobs Moat Medical Centre


Just can't get through on the phone!!!

Last week I spent 40 minutes on the phone in a queue, I Was 7th in queue to start with. Receptionist eventually answered only to be told there were no appointments available to book with the GP that deals with hrt! Told to ring back Thursday morning 8 30am which I did. Was position 9 in the queue, 20 mins later was only at position 6, I Gave up then. Its sad as I've been with this practice 20+ years and it used to be excellent, now sadly it is hopeless. I hate to think if you needed something urgently how you would get on. I wouldn't be surprised if they were responsible for severe illness in some as they, like me, would give up trying to get through. This needs addressing urgently before someone dies while waiting!!!!