Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Hobs Moat Medical Centre


Try to fob off their elderly patients

I am not happy at all with the way my elderly relative has been treated by this surgery. She has been passed from pillar to post. We have experienced nothing but problems with referrals and patient pathways. We have been told that referral letters were sent when they had not. This resulted in a 9 month delay for an urgent check up. I feel like my elderly relative was fobbed off and it is only when I went with them to advocate on their behalf that they were taken seriously and matters were finally dealt with adequately. Overall a poor and disappointing experience at this surgery.