Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hobs Moat Medical Centre


Impossible to get a face to face appointment

I have given up trying to ring for appointments because it is impossible to get through. I have to arrive at the surgery at 8am to start queueing for when they open at 8.30am. It's impossible to get a face to face appointment, I am only ever offered a telephone appointment. The reception staff are ok, I guess there is only so much they can do.