Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hobs Moat Medical Centre


Decline in service since the pandemic

I have experienced a real decline in service from my surgery since the covid pandemic. The problems experienced now were no where near as bad before. It often takes up to an hour of holding to get through. On several occasions I have been holding for more than 45 minutes to get to second in the queue for the line to cut me off. It is very frustrating and upsetting when this happens.