Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Haslucks Green Medical Centre


Very poor

long waits on phones waiting to speak with someone, usually an hour to be cut off. Trying to move to internet and prescription orders online which has put more pressure on staff where i work as clients cant get to the surgery to post repeats and don`t have laptops to order. Constant chasing of medications that doesn't seem to make it to a pharmacist and told never ordered, when they are now running out and becomes urgent ! Prescriptions sent through with half the order not all of it ............ shocking ! seems to be getting worse