Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


So busy I couldnt join the phone queue

The phones so overloaded, the system told me to call back later as over 50 people were holding! My parents are nearly 90 have to physically go to the surgery and queue before 8.30am to access services. Totally unacceptable and it has been like this for over 6 months. I complained two weeks ago and no one has got back to me to explain why they haven't simply upgraded their systems and staff numbers. I run a call centre and it ain't this hard!