Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


Very poor service

Requested a repeat prescription over a week ago . No-one got back to us so had to chase the surgery then they told us to go to Jacey Practice to get a form. The receptionist told us she would ring us back but no-one did. Still did not get a prescription. Then rang again had to speak to Jacey Practice even though we are not registered with them who told us we would not get a prescription today and to have to wait 48 hours. Ridiculous system and spend too long on phone. Going to complain to Healthwatch. Now have no pills.