Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Haslucks Green Medical Centre


Appalling

I cannot believe how shocking the experience of trying to contact the GP has become. I used to be happy with the service I received from Haslucks Green Medical Centre - easy online booking system and I was usually able to get through on the phone in 10-15 minutes maximum. Since the merger with SHP it has been nothing short of abysmal. My husband spent 2 and a half hours on the phone today, including being cut off and being sent from one queue to another. He totalled 96 people in the queue in front of him. Luckily he is working from home at the moment so he was able to continue working whilst waiting in the queue, this would not be possible for many people, including myself as a teacher. Something has got to be done, it cannot continue in this way.