Not good enough. Lengthy phone call waits
After waiting over 1 on hold, I got an appointment through, then on that day our phone disconnected for whatever reason, they didn’t bother trying to call me back, so I had to call and wait again for another 1 hour, eventually got appointment through and got the treatment I needed. On other instances, my husband who is 45 has gout from when he was 23. It’s under control with medication etc. He has 200 tablets each time I re do a prescription as when he has flair ups they can completely floor him. The prescription I now get is for 28 tablets. These won’t last him long, and it’s a massive expensive and more time either calling or writing letters for repeat prescriptions. I wrote letters explaining this too them, but nothing changes, also they decided to change the MG on his daily tablets that were too strong for him. It’s ridiculous, as now he’s stopped taking them. We are told to look after our health, but to be honest that is easier said than done atm.