Terrible since joined shp
You try to ring about an issue, you either wait to speak to someone for about 40 minutes on hold or it says sorry our lines are at full capacity and asks you to email and they will get back to you within 48 hours. How ridiculous if you are asthmatic and cant breathe very well or have a water infection, the lust goes on. You dont get to see a doctor, they do phone appointments so you cant show them things properly. The poor receptionist staff who have still got their jobs should be given a medal as they are the ones dealing with angry patients or the people who are suffering with anxiety after waiting so long on the phone. Just because the doctors surgeries have joined together it doest mean that you need less receptionists or doctors as you still have the same amount of phone calls and patients as before. It was hard enough to get an appointment before they merged.The service seems non existent now. It is appalling