Previously an excellent surgery
The merger with SHP has meant that on 2 occasions this year we have had to ring 111 and go to A and E when previously we would have been able to get a same day appointment. The telephone queues are too long or unanswered and an email is sent for an urgent appointment (severe ear infection) and a response is received 2 days later when attendance at A and E has already been necessary. It is frustrating that a previously excellent and efficient surgery is in decline. A positive is that the repeat prescription service works well but that has always worked well. I am not a person to complain but am frustrated that same day emergency appointments mean we have to go to an already over stretched A and E.