Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre


Cannot access services

I’m hearing impaired and cannot use phone so rely on someone to call for me and they can’t get through since the practice joined Solihull health care partnership I needed urgent antibiotics and it took 2 days to get a phone call to my friend from a gp in dickens heath who then arranged a prescription for me I had to hand deliver a letter to the surgery to get that. SHCP are a shambles I’m moving to a practice in Birmingham because of them I was happy with my GP before but not now - when I was informed by letter they were joining SHCP they said nothing would change i would continue to see my usual GP - really?